RETURNS POLICY

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We are confident that you and your skin will love our REB products, however in any event that you do wish to exchange or return a product, we are happy to do so under certain circumstances. As per  Australian Consumer Laws our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Exchange/ Store Credit: 

We are unable to refund cosmetics due to change of mind for hygiene reasons. We can exchange any product that is unopened/unused for a store credit. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

Additional non-returnable items:

  • Gift cards

Faulty Items:

If any of our products are found to be defective, we will exchange the product. 

Exchange / Return Process:

To be eligible for an exchange or replacement, please return the product in its original packaging with proof of purchase within 10 days and we will issue the replacement.  Please ensure all products are packaged well so they arrive safely. All exchanges are processed at our HQ within 3 business days of receiving the product. Please mail your product to: 77 Tapleys Hill Road, Hendon, South Australia 5014, Australia.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your customer account, credit card or original method of payment, depending on the outcome of your return request.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@rebcosmetics.com.au

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@rebcosmetics.com.au and mail your item to: 77 Tapleys Hill Road, Hendon South Australia 5014, Australia

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Events:

The following conditions are both for sale (including any resale or subsequent assignment) and conditions of attendance at the event:

Tickets are sold subject to following conditions:

  1. Once confirmed, ticket sales are final. REB Cosmetics do not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. REB Cosmetics will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund;
  2. If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), neither REB Cosmetics nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.
  3. Tickets are sold on behalf of the organisation responsible for presenting the event and subject to the conditions applicable to the event and/or the venue where the event is presented.
  4. The right of admission is reserved by the Venue's management.
  5. The right is reserved to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements and audience capacity.
  6. Tickets must not be re-sold or offered for re-sale at a premium (including via online auction sites) either by the original purchaser or any subsequent bearer. If a ticket is sold in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Entertainment Venues reserves the right to cancel any tickets purchased that are suspected of being used in this way.
  7. Entry may be refused if customers do not comply with the current, at time of performance, rules, around COVID 19 as set by SA Health.

PLEASE CHECK EVENT DATE AND TIME ON YOUR TICKET AT TIME OF PURCHASE.

 

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